ORDERS & SHIPPING

How long will my order take to arrive?
All products are made to order. Most orders are produced within 2–7 business days before shipping. Delivery times vary by destination and shipping method selected at checkout.

How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information.

Do you ship internationally?
Yes. Shipping availability and rates are calculated at checkout.

Will I receive my items in multiple packages?
Possibly. Some products may be fulfilled and shipped separately depending on the item and production partner.

VIEW OUR FULL SHIPPING POLICY HERE.

RETURNS

Can I return my order?
Because each item is made to order, we do not accept returns or exchanges for changes of mind or incorrect selections.

What if my order arrives damaged?
Please contact us within 30 days of delivery with photos of the issue. We'll review the claim and arrange a replacement or refund when appropriate.

VIEW OUR FULL RETURNS POLICY HERE.

PRODUCTS

Where are your products made?
Our products are produced by trusted fulfillment partners and made to order after your purchase is placed.

Are your cases protective?
Our cases are designed to balance style and protection. Specific materials and features are listed on each product page.

Will my product look exactly like the photos?
Colors may vary slightly depending on screen settings and production processes.

Which models do your cases fit?

Each product page includes a complete list of compatible devices. Please verify your phone/eReader/earphone model before placing an order, as made-to-order items cannot be returned or exchanged for selecting the wrong device.

WHERE CAN I CONTACT YOU?

Email us at CIAO@COSIMACULTURA.COM and we'll be happy to help. Please allow up to 48 business hours for a response.